Help Centre
Step-by-step guides, troubleshooting, and answers to the most common questions. Can't find what you need? Ask Poolie in the corner or contact us.
Welcome! Here's the fastest path to your first inspection: 1. Create a new inspection — from the home page, type an optional title and tap New inspection. 2. P…
Every new signup gets Pro for 14 days with no credit card required. What you get during the trial - Unlimited AI-generated compliance reports (Claude 4.5) - C…
All prices are in Australian dollars and include GST. You can pay monthly or annually (annual saves 17%). | Plan | Monthly | Annual | Best for | |---|---|---|-…
Every paid tier includes AI-generated compliance reports powered by Claude 4.5. How to generate a report 1. Open an inspection you've been working on. 2. Tap …
The app is a Progressive Web App (PWA). It runs on any modern phone or laptop and works offline. What works offline - Every inspection you've opened at least …
The short version Your pool inspector has found one or more items on your pool barrier that don't meet the NSW Swimming Pools Act (AS1926.1-2012). This is commo…
The Custom Checklist Builder lets you create your own inspection templates from scratch — or duplicate the NSW AS1926.1-2012 standard and tweak it. Who can us…
"Generate AI report" button is greyed out or shows an amber lock Your trial has ended. Upgrade to Solo or Pro at /pricing to unlock AI reports. Photos aren't …
Guided walkthroughs of every feature — tap one to play.
Full inspection walkthrough
Adam's complete start-to-finish video tour of the app.
Video · ~4 min
Create your first inspection
From the dashboard to a fully answered checklist.
3 steps · ~24s
Photos, zoom & video clips
Capture evidence exactly the way you see it on site.
AI report & PDF notice
Turn the finished checklist into a professional report.
2 steps · ~16s
Statutory deadlines & council
Never miss the 7-day or 42-day clocks.
Working offline
No signal at the back of a yard? No problem.